When will a merchant appear in this list?
Merchants will appear on this list if the merchant has or previously had your card information on file and processed a one-time or recurring transaction to your card during the past 13 months.
I don’t recognize one of the merchants on the list. What should I do?
This list of merchants is based on transaction activity on your card from the past 13 months. Merchants often use 3rd party payment processors whose name may appear rather than the actual merchant (e.g. PayPal, Square, Stripe etc.). You should review your transaction history or statements and if you identify an error or a transaction that you did not make, you may dispute the transaction by going to the Customer Service tab in Online Banking and clicking on “Dispute a Transaction”. If you do not recognize a merchant on this list after reviewing your transaction history or statements, please contact us at 1-888-PNC-BANK.
How can I remove my card information with a merchant or stop a merchant from using my information to process transactions to my card?
To remove your card information with a merchant, you should contact the merchant directly. If you have recurring transactions on your card from this merchant and you want those transactions to stop, you may contact the merchant directly or you may contact us at 1-888-PNC-BANK.
I requested that a merchant on the list remove my card information. Why does the merchant still appear on this list?
This list of merchants is based on transaction activity on your card from the past 13 months. Although you may have removed your card information with this merchant or asked the merchant to stop processing transactions using your card (e.g., you canceled your monthly gym membership or changed the card being used to pay for your membership), the merchant’s name will continue to be displayed in this list for up to 13 months since your last transaction with the merchant.
What should I do if I never used my card with a merchant displayed on the list?
If you do not recognize a merchant on this list after reviewing your transaction history or statements, please contact us at 1-888-PNC-BANK. Upon reviewing your transaction history or statements, if you identify an error or a transaction that you did not make, you may dispute the transaction by going to the Customer Service tab in Online Banking and clicking on “Dispute a Transaction”. Please note that this merchant may still be displayed in this list for up to 13 months, even if we determine that the transaction with this merchant was in error or unauthorized.
Why is PNC displaying this list of merchants to me?
PNC is displaying this list of merchants to help you remember which merchants have or did have your card information. The list is for informational purposes only and may not be a complete list of all merchants where your card is or has been stored over the past 13 months.